How It Works
Simple, clear, and built around you
You don't need to know what's wrong to get started. You just need to tell us what you've noticed.
- 01
Tell Us What Happened
Start a conversation with Property Guard AI or submit an inspection request. Describe what you're seeing in plain language — no technical terms required.
- Takes about two minutes
- No cost, no obligation
- Available any time
- 02
We Review the Situation
A CTC Property Guard team member reviews the details you shared: what happened, when it started, what you've noticed and whether anyone has looked at it yet.
- Usually within one business day
- We may ask a few clarifying questions
- 03
Property Inspection
When an on-site look makes sense, we coordinate an inspection so the condition of the property is documented properly rather than guessed at.
- Scheduled around you
- Findings documented clearly
- 04
Understand Your Options
We walk you through what was found and what it typically means, so you can make an informed decision instead of a rushed one.
- Plain-language explanation
- No pressure to act immediately
- 05
Get Connected
If your situation calls for a specific professional or resource, we help you get to the right one instead of leaving you to figure it out alone.
- Right resource for the situation
- We stay reachable throughout
Want to know what step one would look like for your situation?
Ready to start?
Submit an inspection request and a CTC Property Guard team member will follow up, usually within one business day.