Privacy Policy
This policy explains what CTC Property Guard collects and how we use it.
Information we collect
We collect the information you choose to give us: your name, contact details, property location, and what you tell us about your property concern. We also record basic technical information such as the page you arrived on and, when present, marketing campaign parameters in the link you followed.
How we use it
We use your information to respond to your request, coordinate an inspection when appropriate, and help you understand your options. We may use anonymized, aggregated information to improve our services and the content on this site.
Property Guard AI conversations
Conversations with Property Guard AI are stored so our team can follow up accurately and improve the assistant. Do not share sensitive information such as financial account numbers or government identification numbers in the chat.
Sharing
We do not sell your personal information. We share it only with the CTC Property Guard team and, with your knowledge, any professional or resource we help connect you with for your specific situation.
Communication
By submitting a request, you agree that we may contact you by phone, text or email about your property concern. You can ask us to stop contacting you at any time.
Data retention and security
We keep records for as long as needed to serve you and meet our record-keeping obligations. We use reasonable administrative and technical safeguards to protect the information we hold.
Your choices
You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Contact us at help@ctcpropertyguard.com.
Questions? Email help@ctcpropertyguard.com.